Rice Lake Weighing Systems Legal Documents

Terms and Conditions

The terms “buyer,” “authorized reseller,” and “customer” as used herein, shall mean the party placing the purchase order with Rice Lake Weighing Systems. No contractual relationship between Rice Lake Weighing Systems and said party shall arise until such time as a purchase order has been accepted by Rice Lake Weighing Systems and such acceptance has been indicated on a written acknowledgment. Orders shall be subject to Rice Lake Weighing Systems’ standard terms and conditions as printed below, subject to correction for clerical errors. Any conditions stipulated by the buyer which are in contradiction to these sales terms and conditions shall only be valid if expressively acknowledged by Rice Lake Weighing Systems in writing.

1. Prices

1. Rice Lake Weighing Systems (Rice Lake) prices are net 30 days Ex Works Rice Lake plants. Orders are subject to approval of our credit department with rights reserved to change or withdraw credit terms without notice and to terminate any orders when invoices for work done thereon have gone unpaid for 60 days.
2. Prices do not include taxes of any kind by federal, state, municipality or other governmental authority, which Rice Lake may be required to collect or pay with respect to the sale or shipment of goods sold hereunder. Regardless of when any such taxes are determined or become payable, all taxes would be the responsibility of the customer and would be in addition to the prices quoted hereon.
3. This quotation is made upon the basis of the cost of materials and labor as of the date of this quotation. A change in such costs shall give Rice Lake the right to alter prices to reflect such changes in cost.
4. Requests for additional documentation, drawings, audits of factories or inspection of equipment in-process, additional testing, additional inspections and record retention are not included in product prices and will be quoted as a separate item, even if we have already issued quotations for products and services.

2. Shipment, Title, Risk of Loss

1. All shipments are Ex Works point of shipment. Title and risk of loss or damage passes to the customer upon presentation of the goods to the customer’s carrier at Rice Lake’s facility.

3. Quantity, Materials and Tolerances

1. Rice Lake assumes no responsibility for loss or damage occurring by reason of delay or inability to deliver caused by fires, strikes, accidents, embargoes, car shortages, delays of carriers, insurrection, riots, acts of the civil or military authorities, nor will we assume responsibility for any reason whatever for damages of any kind on account of failure to deliver at the time specified. The customer shall indemnify and hold Rice Lake harmless from all direct and consequential costs and damages resulting from such loss or delay.

4. Calibration Services

Decision Rule–Mass Calibration(s): The uncertainty of measurement is included in the decision rule in determining pass/fail criteria of the Maximum Permissible Error (MPE).

Decision Rule–Non-Mass Calibration(s): Unless inherent in the documentary standard or regulation, Statements of Conformity (e.g. Pass/Fail) to specifications are made using a Simple Acceptance decision rule that does not take the expanded measurement uncertainty into account. This method reduces the probability that the artifact submitted for calibration will be returned “Failed”.  Including the measurement uncertainty in the decision rule will reduce the acceptance interval. 

Using a Simple Acceptance decision rule, the Measurement Result (MR) is evaluated against the Maximum Permissible Error (MPE) or Tolerance Limit, such that MR ≤ MPE then Pass; or MR > MPE then Fail. In some cases, the reported Measurement Result is the mean of a series of measurements (e.g. load cell, POVA).

It is the responsibility of the end user to determine if the measurement results and/or expanded uncertainty is appropriate for your specific application.

5. Patents

If this quotation covers parts made specifically for the customer, the customer agrees to indemnify and hold Rice Lake harmless against any loss resulting from infringement of patents or trademarks, or from claims of such infringements and shall pay all legal and defense costs incurred by Rice Lake in the defense of such actions.

6. Software

Unless specifically otherwise stated, any and all software associated or part of any product sold, loaned on trial or demonstration to the customer is to be considered proprietary to Rice Lake. The customer agrees not to duplicate for distribution or to sell or distribute in any way without the prior written consent of Rice Lake.

7. Changes and Cancellation: Rejection, Claims

1. Orders placed with Rice Lake are not subject to cancellation, change or reduction in amount or suspension of deliveries except with Rice Lake’s consent and upon terms that indemnify Rice Lake against loss. Unless confirmed in writing, all verbal agreements are void.
2. Rice Lake will not be responsible for changes in design, deliveries or other instructions, unless they are furnished in writing. The customer agrees to pay for all tooling charges caused by changes in design or specifications. Rejection is received within two weeks of submission.
3. Samples submitted shall be deemed approved unless written rejection is received within two weeks of submission.
4. Manufactured parts will be shipped and billed as they are produced.
5. Claims for shortage or rejections for defects must be made within 10 days of receipt of goods. Credit will be rendered on such defective parts after we have had an opportunity to inspect them, provided they are returned to our factory, transportation charges prepaid, within 30 days, and provided they have not been altered or defaced in any way.

8. Tooling and Designing

1. In consideration of the engineering service necessary in the designing of jigs, fixtures and tooling not being charged for, but being quoted on the basis of labor and material only, and not at their fair market value, such jigs, fixtures and tooling shall remain in our possession for at least one year. Thereafter, the customer desiring delivery of such jigs, fixtures and tooling shall pay an engineering charge of 50% of the original price of said jigs, fixtures and tooling and accept same as-is.
2. When requested, we will submit suggestions concerning design and construction of parts, but we will not accept responsibility of liability for the practicability of these suggestions if adopted by the customer.

9. Delivery and Adjustment to Price

1. If the customer requests that the goods be manufactured and shipped on a date (or dates) earlier than originally agreed to by Rice Lake and the customer, and Rice Lake agrees to the earlier date (or dates), any increase in the cost of performance incurred by Rice Lake resulting from earlier manufacture and shipment will be included in an adjustment of the purchase price to be made by Rice Lake and will be paid by the customer.
2. Should shipments be held beyond scheduled date for convenience of the customer, goods will be billed and charges will be made for warehousing, trucking and other expenses incident to such delay. Reasonable and sufficient care is taken by Rice Lake in crating its goods. Rice Lake cannot be held responsible for breakage after having received “in-good-order” receipts from the transportation carrier. All claim for loss and damage must be made by the customer to the carrier, but we will assist insofar as practical in securing satisfactory adjustment of such claims.

10. Payment and Liens

1. All invoices shall be due and payable when submitted for payment in accordance with the revisions of Rice Lake terms. No withholding of funds, back charges or credits against amounts otherwise due to Rice Lake will be permitted unless specifically agreed to in writing by Rice Lake. Settlement of any amounts due to the customer will be negotiated as separate items and not as offsets against amounts otherwise due to Rice Lake from the customer for products sold hereunder.
2. Any unpaid account for work done shall constitute a lien on any jigs, fixtures, manufactured parts and raw materials in Rice Lake possession. In the event any account remains open and unpaid for 90 days, Rice Lake reserves the right to use the customer’s jigs and fixtures to make parts therefrom, and to sell or dispose of manufactured parts and raw materials.
3. The customer shall not assign or transfer any rights or obligations arising from this proposal, or monies payable thereunder, without the prior written consent of Rice Lake, and any such assignment or transfer made without such written consent shall be deemed null and void.

11. Additional Provisions

1. Errors—stenographic and clerical errors are subject to correction.
2. These terms and conditions constitute the entire contract between the customer and Rice Lake, transcending any oral arrangements or representations which may be inconsistent therewith.
3. This quotation is made under and shall be governed by the laws of the state of Wisconsin.

12. Resale of Rice Lake Weighing Systems Products

In order to ensure compliance with the U.S. Export Administration Regulations, we ask you to comply with the following:

1. The customer shall not export or re-export Rice Lake Weighing Systems products, either directly or indirectly, in contravention of any applicable law, statute or regulation and will first obtain any required licenses or authorizations from the relevant government authority when necessary as prescribed by law.
2. The customer confirms that it is familiar with and complies with the relevant national and international export control regulations and embargo regulations. The customer furthermore confirms that it is in particular familiar with and complies with the U.S. Department of Commerce, Export Administration Regulations; U.S. Department of Treasury, OFAC Sanctions; the U.S. Department of Defense, ITAR requirements and the U.S. Department of State regulations.
3. If deemed necessary, Rice Lake Weighing Systems, in individual cases may make further requests from the customer for information required for export compliance.
4. Should it be necessary for the customer to obtain an export license from the appropriate authorities pursuant to the aforementioned regulations, the customer shall apply for such a license autonomously and at their own expense.

The foregoing warranties are exclusive and in lieu of all other express and implied warranties whatsoever, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Rice Lake shall not be subject to any other obligations or liabilities whatsoever with respect to parts manufactured or supplied by Rice Lake or services rendered by it. Anything herein to the contrary notwithstanding, Rice Lake shall not be liable for incidental and consequential damages, and in substitution for all remedies which the customer may have under any applicable law. The customer’s sole and exclusive remedy against Rice Lake for any breach of warranty or any other breach relating to goods delivered pursuant hereto shall be for repair or replacement (at Rice Lake’s option) of the goods or parts affected by such breach.

Warranty and Limitation of Liability (Download)

Standard Product Limited Warranty

Rice Lake Weighing Systems (Rice Lake) warrants that all Rice Lake brand equipment and systems properly installed by an Authorized Reseller or original equipment manufacturer (OEM) will operate per written specifications as confirmed by the Authorized Reseller/OEM and accepted by Rice Lake. All systems and components are warranted against defects in materials and workmanship for one (1) year from the date of shipment from Rice Lake, unless otherwise stated in the product catalog, website or manual. Some products may have a specific limited warranty and should be referenced for full details. Rice Lake warrants that the equipment sold here under will conform to the current written specifications authorized by Rice Lake. Rice Lake warrants the equipment against faulty workmanship and defective materials. If any equipment fails to conform to these warranties, Rice Lake will, at its option, repair or replace such goods returned within the warranty period subject to the following conditions:

1. Upon discovery by the customer of such non-conformity, Rice Lake will be given prompt written notice with a detailed explanation of the alleged deficiencies.
2. Individual electronic components returned to Rice Lake for warranty purposes must be packaged to prevent electrostatic discharge (ESD) damage in shipment. Packaging requirements are listed in the publication, “Protecting Your Components from Static Damage in Shipment,” available from the Rice Lake Equipment Return Department.
3. Examination of such equipment by Rice Lake confirms that the non-conformity actually exists, and was not caused by accident, misuse, neglect, alteration, improper installation, improper repair or improper testing. Rice Lake shall be the sole judge of all alleged non-conformities.
4. Such equipment has not been modified, altered or changed by any person other than Rice Lake or its duly authorized repair agents.
5. Cutting the load cell cable will void the warranty.
6. Rice Lake will have a reasonable time to repair or replace the defective equipment. The customer is responsible for shipping the product to Rice Lake. Rice Lake is responsible for shipping the product back to the customer.
7. In no event will Rice Lake be responsible for travel time or on-location repairs, including assembly or disassembly of equipment. Nor will Rice Lake be liable for the cost of any repairs made by others.
8. On all intrinsically safe equipment, any field repair or modifications void any and all warranties expressed or implied and void F.M. approval.
9. Any loose hardware, screws, washers or non-ESD bags of hardware stored inside indicator will void warranty. This could cause harm to repair technician or damage CPU board.
10. If just the board is sent in for repair, the serial number of the product the board is from should accompany the board.

These warranties exclude all other warranties, expressed or implied, including without limitation warranties of merchantability or fitness for a particular purpose. Neither Rice Lake nor Authorized Reseller will, in any event, be liable for incidental or consequential damages at the point of use.

Rice Lake and the customer agree that Rice Lake’s sole and exclusive liability here under is limited to repair or replacement of such goods. In accepting this warranty, the customer waives any and all other claims to warranty.

Should the seller be other than Rice Lake, the customer agrees to look only to the seller for warranty claims.

No terms, conditions, understanding or agreements purporting to modify the terms of this warranty shall have any legal effect unless made in writing and signed by a corporate officer of Rice Lake and the customer.

Carrier Product Damage

As part of our commitment to customer satisfaction and in accordance with ISO 9001 standards, we make every attempt to pack our products so they will arrive in new condition. Occasionally due to rough handling or carelessness of carrier, product may arrive in a damaged condition. When this happens, don’t assume that the shipment left Rice Lake in that condition or that the original packing was not sufficient.

The receiver, whether it is the Authorized Reseller or their customer, is responsible for making a notation of damaged or missing items when signing the carrier’s delivery receipt. If you or your customer are not sure whether or not there is damage, we suggest adding a statement “CONDITION UNKNOWN” to the delivery receipt. In the event that damage or missing items are not properly documented at time of receipt, the carrier is relieved of responsibility and the receiver is then responsible for the cost to get the product back to new condition.

After the damage or shortage has been properly noted with the carrier, contact Rice Lake immediately and keep all the original packaging material for inspection by the carrier’s representative. It is also helpful in the claim process to take pictures of the condition of the packaging and damage.

When drop-shipping items to your customers, it is imperative that you advise them of their responsibility in accepting shipments from common carriers. Even if the equipment is not expected to be installed or used for a period of time, the shipment must be inspected at time of receipt in order to preserve their rights for making a claim.

Custom Software Limited Warranty

Rice Lake Weighing Systems (Rice Lake) warrants that (a) the software will perform in accordance with the specification and accompanying written endorsement by the customer for a period of 90 days from the date of receipt; (b) any hardware accompanying the software will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of shipment from Rice Lake; and (c) the customer should perform inspection and testing of software products prior to installation.

This limited warranty is void if failure of the software or hardware has resulted from accident, abuse, misapplication or incorrect customer specification. Any replacement software will be warranted for the remainder of the original warranty period or 30 days, whichever is longer. If the software fails to conform to these warranties, Rice Lake will, at its option, repair or replace such goods returned within the warranty period subject to the following conditions:

1. Upon discovery by the customer of such non-conformity, Rice Lake will be given prompt written notice with a detailed explanation of the alleged deficiencies.
2. Examination of software by Rice Lake confirms that the nonconformity exists, and was not caused by accident, misuse, neglect, alteration, improper installation, improper repair, improper testing or incorrect customer specification. Rice Lake shall be the sole judge of all alleged non-conformities.
3. Rice Lake will have a reasonable time to repair or replace the software. The customer is responsible for shipping charges both ways.
4. In no event will Rice Lake be responsible for travel time or on-location repairs, including assembly or disassembly of equipment, nor will Rice Lake be liable for the cost of any repairs made by others.

These warranties exclude all other warranties, expressed or implied, including without limitation warranties of merchantability or fitness for a particular purpose. Neither Rice Lake nor the Authorized Reseller will, in any event, be liable for incidental or consequential damages at the point of use.

Rice Lake and the customer agree that Rice Lake’s sole and exclusive liability hereunder is limited to repair or replacement of such goods. In accepting this warranty, the customer waives any and all other claims to warranty.

Should the seller be other than Rice Lake, the customer agrees to look only to the seller for warranty claims.

No terms, conditions, understanding or agreements purporting to modify the terms of this warranty shall have any legal effect unless made in writing and signed by a corporate officer of Rice Lake and the customer.

Return Policies

Our commitment to our customers states that if any standard product purchased from Rice Lake does not work, or if the incorrect product is shipped due to Rice Lake error, return it in its original shipping carton with all accessories in "like new" condition for full credit or replacement within 30 days of purchase. Electronic components returned to Rice Lake must be properly packaged to prevent electrostatic discharge (ESD) damage in shipment. Packaging requirements are listed in the publication, “Protecting Your Components from Static Damage in Shipment,” available online or from our Returns Department. This policy and the 30-day limit also apply to any products drop-shipped directly from the manufacturer.

Please note that if an incorrect quantity of product was shipped, Rice Lake must be contacted within 10 days of the purchase. Upon notification, we will immediately correct the situation.

A restocking charge will apply if equipment that is authorized for return is returned after the 30-day period or it is not in like new condition. The restocking charge is directly proportional to the amount of time and material required to return the item to resalable condition—we will make every effort to do this quickly and economically. Equipment that has been abused and/or shows signs of excessive wear and cannot be reconditioned and resold will not be accepted for return or credit after excessive wear or has been modified.

As Applied to Drop Shipments

All Rice Lake return guidelines apply to products drop-shipped directly from the manufacturer. If a perceived error occurs, Rice Lake will investigate to the best of our ability to determine if the error occurred prior to shipping, during shipping or at the end user site. If our records and subsequent investigation indicate that the shipment was correct when it left our factory, our responsibility extends only to the Authorized Reseller, not their end user. Our standard product warranty notes that our coverage extends only to equipment and systems properly installed by an Authorized Reseller.

Obtaining an RMA

A return authorization number is required for all materials being returned to Rice Lake for credit. Flat rate repairs require purchase orders at time of RMA issuance.

When returning equipment for repair or warranty reimbursement consideration, these simple steps will help to expedite your request:

1. Contact our Returns Department.
2. Please have your customer number and both the item description and detailed findings of product problem for repair.
3. Please have the original sales order or invoice number for items to be returned for credit or warranty. NOTE: See return policy.
4. An RMA number will be given for eligible returns. This RMA number may also be faxed or emailed per your request.

Return Shipments Outside United States for repair, warranty, calibration or other services and re-export.

For shipment to the USA:

1. The commercial invoice must include the following statement:
   1. "These goods are being returned for maintenance under"
2. Goods Made in the USA -- “HTS 9801.00.1012”
   1. Goods NOT made in the USA -- “HTS 9801.00.2500”
3. The commercial invoice must list items individually and include the fair market value of the item based on its present condition for customs purposes only.
4. Please reference original Rice Lake commercial invoice number and date item was purchased if applicable.
5. Please note that failure to follow these procedures may cause delay and will certainly incur extra charges that will NOT be absorbed by Rice Lake.

Return Shipments Outside United States other than for repair, or service work not being returned.

For shipment to the USA:

1. The commercial invoice must include the following statement:
   1. Goods Made in the USA -- “HTS 9801.00.1045”
   2. Goods NOT made in the USA -- “HTS 9801.00.2500”
2. The commercial invoice must list items individually and include the fair market value of the item based on its present condition for customs purposes only.
3. Please reference original Rice Lake commercial invoice number and date item was purchased if applicable.
4. Please note that failure to follow these procedures may cause delay and possible reduction in your refund.
5. Please be advised that you may qualify for a refund of your duties and should contact your local customs authority for instructions and forms.

Special Order, Modified, Non-Catalog or Non-Stock Items

Due to the added resources and difficulty in reselling special or non-standard products, returns or credit are not allowed for special order equipment, special software programs, equipment physically modified or altered in the field, discrete electronic components, relays, manuals or opened software packages.

Calibration Weights

All weights returned for credit will be assessed a restocking charge because of the required inspection and verification. Credit is not allowed for serialized weights, calibration or traceable services performed on weights.

No returns will be accepted for items that are specifically modified for the customer's requirements. Examples of such modifications may include, but are not necessarily limited to:

1. Weights that have been specifically built to the customer's specifications.
2. Standard product specifically modified to the customer's specifications.
3. Standard product engraved with serial numbers at the customer's request.
4. Laboratory procedure charges.
5. Laboratory documentation fees.

Balances

Balances returned for credit within 30 days of purchase may be subject to a restocking fee if assessed by balance manufacturer.

Balance Repair Policy and Rates

We offer repair support on the following balance models:

1. All Rice Lake brand models: Once we receive the equipment and the RMA form, an estimate will be prepared.

A minimum charge of one hour will apply. All balance repairs are covered by a 90-day limited warranty on parts and workmanship performed and noted under the scope of the specific repair. Balances must be packaged to adequately protect them from damage in transit. Please refer to "How to Prepare a Balance for Shipment" available below, on our website and from our Returns Department.       

How to Prepare a Balance for Shipment

The best and most effective method for shipping a balance at any time and for any reason is to use the original manufacturer’s packaging materials and subsequently double box it as described below. Teach your customers to retain the packing set. Please remember that due to the nature of the equipment, new packaging materials can be very expensive. In the event that the original manufacturer’s packaging materials are not available, follow these instructions for top loading balances.

1. Remove the weighing platform cover, support buttons, weighing platform, floor plate and other devices installed in the weighing chamber. Pack these pieces individually in bubble wrap and tape the wrapping closed. Follow this same procedure for AC adaptors and power cords. Please note that AC adaptors and power cords are necessary to adequately evaluate the problem.
2. Examine the device (refer to the operating instructions) and if necessary, re-install or tighten any shipping screws/retaining devices to prevent damage to the weighing mechanism during shipment.
3. If the floor plate is not removable, ensure it is securely in place and cannot come loose during shipment, even if the balance is inverted. Do NOT invert the balance to test the security of the floor plate.
4. Clean the device of any loose debris or potential contaminants to our testing facility.
5. Prepare and sign a Statement of Decontamination (form #0679). This form MUST be included in a separate packing list envelope on the outside of the box with the “Statement of Decontamination Form” statement clearly visible.
6. Using scotch tape or “speed” tape, tape all the glass doors on the device CLOSED. Be sure the tape is securely affixed and will not come off during shipment. Please note that on some devices, the glass breeze break around the weighing chamber can actually be disassembled and packed separate prior to shipment. Refer to the manufacturer’s operating instructions. If this is a feature of the device being return, disassemble the breeze break and pack it in its own packing material and box.
7. Use a large box that will provide a minimum of three inches of space around the device for loose-fill packing material.
8. Place a padding of foam or Styrofoam (at least one-inch thick) at the bottom of the box.
9. Place the balance in a large plastic bag and seal the bag closed.
10. Please put the device on top of the foam padding or Styrofoam from step 8 above.
11. Ensure that there is at least three inches of clearance between the top of the balance and the top of the box.
12. Using generous amounts of anti-static loose-fill packing material, fill all the spaces around the balance. Shake the box to cause the material to settle and add additional loose fill as necessary.
13. Place the small box containing all the items from step 1 above on top of the loose fill covering the balance. Add additional loose fill to completely cover all items within the box.
14. Double pack this box in another box that will again provide an additional two inches of space around the inner box. Fill all existing space between the inner and outer box with copious amounts of anti-static loose fill packing material.
15. Seal the box and include all the necessary documentation on the outside of the box. Don’t forget the Decontamination Form (form #0679) from step 5 above.

Repair Service Policies

Our Service Department is staffed Monday through Friday from 6:30 A.M. to 6:30 P.M., and Saturday from 8:00 A.M. to noon, Central Time. For those utilizing the conveniences of the internet, we have an email address dedicated to technical support. Please contact us at service@ricelake.com for answers to your technical questions and the status of repair products during normal business hours.

Standard Repair Service Policy and Rates

We provide quality and timely repairs for the products we sell. Flat rate repair is offered for selected models of indicators, printers and remote displays. Prior to returning a product for repair, our Returns Department will work with you to determine some key factors that will help us better serve you. Please provide the following via phone to extensions 5348 or an RMA form:

1. Customer Number: Without a customer number we cannot issue an RMA number.
2. Ship-to Address: Your customer number will bring up the bill-to address. You must inform us of the ship-to address if it’s different than the bill-to address.
3. Original Sales and Invoice Orders: Required on warranty claims.
4. Freight Type: Unless stated otherwise, we ship the device back to you utilizing the same freight type in which we received it. If Rice Lake is responsible for freight charges, the carrier will be selected at the sole discretion of Rice Lake.
5. Definition of Product and Problem: Please provide as much detail as possible regarding the type of product, application, and problem.
6. Purchase Order Number for Flat Rate Repair: Once we receive the equipment and the RMA, equipment for flat rate repair will be processed immediately. Other equipment will be evaluated and a minimum $55.00 evaluation charge will apply.

You may be asked about the possibility of a new replacement product. It may be in your customer’s best interest to explore the option of purchasing a new product if the repair will exceed 50% of Authorized Reseller net price, since new products carry full warranty benefits. Please note our hourly service rate on all current Rice Lake products. Contact the factory for exact pricing. There is a 120-day limited warranty on parts and workmanship performed and noted under the scope of the specific repair.

Load Cell Evaluation Policy, Repairs and Rates

We support, service, repair and perform warranty evaluations on all Rice Lake brand load cells. We also provide repair evaluation for other manufacturers’ load cells through each manufacturer’s established service policies.

Power Conditioning Policy

Rice Lake Weighing Systems recommends the installation of AC and/or DC transient protection which has proven to be effective in significantly reducing both the frequency and degree of damage caused by AC and/or DC transient voltage occurrences. Rice Lake Weighing Systems does not warrant or guarantee any transient protection device against damage or repair sold by it or any of its representatives or Authorized Resellers. Rice Lake Weighing Systems does not warrant or guarantee any scale-related or other electrical/electronic device against damage or repair which is intended to be protected by any transient protection device sold by it or any of its representatives or Authorized Resellers. Any damage or repair expense resulting from a transient strike or occurrence including the transient device itself, as well as the components intended to be protected, will not be at the expense of Rice Lake Weighing Systems. No other warranty or guarantees—express or implied—contrary to this written policy are supported or acknowledged by Rice Lake Weighing Systems.

Field Service Rate Policy

For field service, we provide the services of highly-trained professionals for the following rate: $1080.00 list per work day (not to exceed eight work hours). Additional daily hours are prorated at $200.00/hour.

An additional 50% charge is added for services performed on Saturday and Sunday. The Authorized Reseller is responsible for travel expenses between Rice Lake, Wisconsin and the job location, regardless of the mode of transportation. Meals, lodging, and shipment of special equipment to and from the onsite location are billed to you at cost.

Exchange Board Policy

Exchange Board Procedures

Simply call Rice Lake Weighing Systems’ Service or Repair Department and specify the exchange circuit board you require. We issue a Return Authorization number for your return and immediately ship you a reconditioned circuit board.

Upon receipt of your returned product, an inspection is made to ensure that it can be rebuilt or repaired. If it meets the inspection/analysis criteria, a credit is immediately applied to your account. Credit is not issued on any returned product that, upon inspection and analysis, is determined to be unrepairable or obsolete. Circuit boards that have been physically altered or modified are not eligible for exchange. If your return does not qualify under these guidelines, you are contacted and disposition of your return is mutually agreed upon.

Discontinued products’ exchange boards have limited availability.

Circuit Board Inspection/Analysis

All incoming boards are subject to an inspection to determine if they are eligible for our Exchange Program. A returned board is considered eligible for the Exchange Board Program provided it:

1. Has all its traces intact.
2. Does not contain corrosion, burn marks, or lightning damage.
3. Has not been field-repaired using incorrect soldering or service techniques.
4. Has not been painted or coated with a foreign substance.
5. If sense traces are cut, no core credit.

Upon passing inspection, a credit for your returned board is immediately applied to your account.

Warranty

We offer a 120-day limited warranty on exchange circuit boards. The replacement board exchange list price is 80% of the new board list price. All level 1, 2, 3 and 4 Authorized Resellers receive a 25% discount off of the board exchange list price.

Note: An $85.00 exchange board credit is given when a usable board is returned.

Website Terms of Use

In these website terms of use, Rice Lake Weighing Systems, Inc. may be referred to as “Rice Lake,” “we,” “us” or “our,” or terms of similar import, while the website user may be referred to as “user,” “you” and “your,” or terms of similar import.

Please review these website terms of use. The terms set forth in this website terms of use form a binding legal agreement between you and Rice Lake. By accessing, browsing and/or using this site, you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use or stop using this site.

Use of Content

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors from time to time, despite our best efforts to prevent this.

This website and all information, data, software, services, text, design, graphics, audio clips, video clips and other material or content which is contained within, available through, or which you see, hear or otherwise experience on this website (collectively, the “Content”) belongs to Rice Lake, its subsidiaries, affiliates, partners, contributors or other third-party providers. The Content is protected by copyright, trademark and other laws of the United States as well as international conventions and the laws of other nations. No material from this website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way by you. Any unauthorized or prohibited use of any Content may subject you to civil liability or criminal prosecution, or both, under applicable federal and state laws.

This website may not be used by you for any purpose that is prohibited by these website terms of use or is unlawful. Rice lake, in its sole and exclusive discretion (with or without notice to you), may terminate your access to this site immediately if you fail to comply with any provisions of this agreement, for any other reason or for no reason, without any liability to you.

Account Registration

Access to select areas and features of this website requires you to register and open an account with us. In order to create an account, you must complete the specified registration process by providing us with complete, current and accurate information as requested on the applicable online registration form. It is your responsibility to maintain the completeness, currency and accuracy of your registration data; any loss caused by your failure to do so is your responsibility. As part of creating an account, you may be asked to choose a user name and password. This information is personal to you and you are prohibited from allowing any other parties to use your User Information under any circumstances.

You are responsible for maintaining the confidentiality of your password and account information and for any and all activities that occur under your account. You agree to notify Rice Lake promptly of any unauthorized use of your account. Rice Lake is not liable for any loss that you may incur as a result of another party using your password or account information, either with or without your knowledge.

Alteration of Websites

Rice Lake makes no representation whatsoever about any other Web site, e-newsletter or announcement which you may access through us. When you access a non-Rice Lake Web site, even one that may contain the Rice Lake logo, please understand that it is independent from Rice Lake and that Rice Lake has no control over the content of that Web site. In addition, a link to a non-Rice Lake Web site does not mean that Rice Lake endorses or accepts any responsibility for the content or use of that site. It is up to you to take precautions to ensure that whatever you select for your use is free of items such as viruses, worms, trojan horses and other items of destructive nature.

Privacy

We have a privacy policy pertaining to the use of this website to inform you of our practices regarding the collection, use and disclosure of private and personally identifiable information. You may find that privacy policy by following the link here.

Disclaimer

Your use of this website is undertaken at your own risk, including, but not limited to, your use of, and reliance on, content contained on this website. This website, all content thereon, are made available on an “as is” and “as available” basis. Rice Lake makes no representations or warranties of any kind, express or implied, including (to the fullest extent such representations or warranties can be disclaimed under applicable law), but not limited to:

1. Warranties of title.
2. The implied warranties of merchantability or fitness for a particular purpose.
3. Non-infringement of the rights of third parties.

Without limiting the foregoing, Rice Lake makes no representations, warranties, guaranties or assurances:

1. That this website will operate uninterrupted or error-free.
2. That errors will be corrected.
3. That all features, functions or operations will be available or perform as described.
4. That this website and/or its server(s) will be free of viruses, worms, malicious code, harmful components or mechanisms, and/or other technical defects.

To the greatest extent permissible under applicable law, in no event shall Rice Lake be responsible or liable for incidental, consequential, special, exemplary or punitive damages, including, without limitation, lost profits or lost revenues, even if the parties may have been advised of the possibility of such damages.

Terms and Conditions of Purchase

The products purchased by you through this website will be subject to the terms and conditions of purchase established by Rice Lake.

Privacy Policy

In this privacy policy, Rice Lake Weighing Systems, Inc. may be referred to as “Rice Lake,” “we,” “us” or “our,” or terms of similar import, while the website user may be referred to as “user,” “you” and “your,” or terms of similar import.

We respect and are committed to protecting your privacy. That is why we have adopted this privacy policy, which lets you know how your personal information is processed and used. If you have additional questions regarding the privacy and security of collected information please contact us at 800-472-6703.

This policy applies to personal information collected, used and disclosed by Rice Lake Weighing Systems and our controlled affiliates. Rice Lake products are sold through a network of independently owned and operated distributors, which may have their own privacy policies.

Categories of Personal Information Collected

1. Personal Identifiers
   1. Name
   2. Phone number
   3. Mailing address
   4. Username
   5. Email address
2. Commercial (Business) Information
   1. Purchases
   2. Inquires
   3. Billing Information
   4. Repair Information
   5. Client Relationship Management Information
   6. Cookies

How and When Personal Information is Collected

1. When you give it to us or give us permission to obtain it
2. When you use the Rice Lake website (www.ricelake.com)
3. From our affiliates, dealers or other business partners
4. Other sources (trade shows, public data sources)

Cookies

1. From time to time, Rice Lake may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your Internet browser from a web server and stored on your computer's hard drive. A cookie cannot read data off your computer’s hard disk or read cookie files created by other websites. Cookies do not damage your system. We use cookies to identify which areas of Rice Lake's network you have visited, so the next time you visit, those pages may be readily accessible.

We may also use cookies to help serve you online advertising messages based on previously visited web pages on our websites and Internet properties through remarketing. We may ascertain how many times you've seen a Rice Lake web page or advertisement. We use this information to better personalize content, banners and promotions that you see on our website. We also use this information to advertise to you through third-party vendors, including Google®. This allows us to show you Rice Lake advertisements on sites and mediums across the Internet. These third-party vendors use cookies to serve you remarketed ads based on your Rice Lake website visits.

You can choose whether to accept these cookies by changing the settings of your Internet browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience on our site and other websites may be diminished and some features may not work as intended. You can also opt out of Google’s use of cookies for remarketing purposes by visiting Google’s Ad Settings.

Purpose of Collecting Personal Information

1. Customer Service: By collecting your personal information, Rice Lake is able to better understand your customer experience and provide assistance if needed.
2. Marketing: Depending on your account or settings, your information may be used to send you communications such as digital marketing materials or promotions.
3. Eligibility: Your information may be used to determine your eligibility to receive Rice Lake goods, services and offers.
4. Communications: We may use your information to provide you information of interest, including news and announcements, catalogs and technical bulletins.
5. Everyday Business Needs: Your information could be used to perform daily business functions such as processing payments, product development, website administration, analytics and reporting, or legal compliance.

Why Information is Shared and with Whom

1. Any personal or individual information you provide to Rice Lake is held or shared only by Rice Lake, its associated companies or its representatives and agents who are acting on our behalf with regard to your activity.
2. We do not rent, sell or exchange mailing lists or responses of individual visitors to or with any other unaffiliated third parties. We respect the information you provide to us and treat it carefully. Rice Lake will disclose personal information and/or your IP address when required by law or in the good faith belief that such action is necessary.
3. Rice Lake uses reasonable precautions to secure any information disclosed to us. Rice Lake reserves the right to transfer all such information in connection with the sale of all or part of Rice Lake capital stock or assets. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. We are not responsible for such third-party privacy policies or how they use information about their users.

Your Rights to Your Personal Information

1. You have the right to know what information is collected, used or shared; you can request a list of your personal information that we have on file from the past 12 months
2. Free of charge, with a response guaranteed within 45 days
3. You have the right to request that information be corrected or deleted
4. You have the right to object to our processing of your information; we are still able to send updates about your account

Changes to Privacy Policy

1. RLWS can make changes to the privacy policy at any time
2. Changes will be posted on this page; if you continue to use our services, you are agreeing to the most recent version of the policy
3. If changes are significant, we may provide a more prominent notice or request consent, as required by law

Contact Us

If you have any questions about this policy, please contact Rice Lake at 800-472-6703 or privacy@ricelake.com

Open Source Code

680 Software - Open Source License Attribution

CMSIS Core Header Files

The Apache 2.0 License is included below.

KSDK Peripheral Driver

Copyright (c) Freescale 2004-2019 All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

This software is provided by the author ``as is and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall the author be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage.

USB – MCUXPRESSO SDK

Copyright (c) Freescale 2004-2019 All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

This software is provided by the author ``as is and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall the author be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage.

FREERTOS_HEAP_NEWLIB

Copyright (c) 2017-2019 Dave Nadler All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

This software is provided by the author as is and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall the author be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage.

CMSIS_DRIVERS

The Apache 2.0 License is included below. Copyright (c) Freescale 2004-2019

All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

This software is provided by the author ``as is and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall the author be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage.

Host Tools - USB HID

Copyright (c) 2010, Alan Ott, Signal 11 Software All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. Neither the name of Signal 11 Software nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

This software is provided by the copyright holders and contributors "as is" and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall the copyright holder or contributors be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage.

LWIP – Lightweight TCP/IP Stack

Copyright (c) 2001-2004 Swedish Institute of Computer Science. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

This software is provided by the author ``as is and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall the author be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage.

Apache License Version 2.0

Apache License Version 2.0, January 2004

http://www.apache.org/licenses/

Terms and Conditions for Use, Reproduction, and Distribution

1. Definitions.

"License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document.

"Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.

"Legal Entity" shall mean the union of the acting entity and all other entities that control, are controlled by, or are under common control with that entity. For the purposes of this definition, "control" means (i) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or (ii) ownership of 50% or more of the outstanding shares, or (iii) beneficial ownership of such entity.

"You" (or "Your") shall mean an individual or Legal Entity exercising permissions granted by this License.

"Source" form shall mean the preferred form for making modifications, including but not limited to software source code, documentation source, and configuration files.

"Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types.

"Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).

"Derivative Works" shall mean any work, whether in Source or Object form, that is based on (or derived from) the Work and for which the editorial revisions, annotations, elaborations, or other modifications represent, as a whole, an original work of authorship. For the purposes of this License, Derivative Works shall not include works that remain separable from, or merely link (or bind by name) to the interfaces of, the Work and Derivative Works thereof.

"Contribution" shall mean any work of authorship, including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof, that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner. For the purposes of this definition, "submitted" means any form of electronic, verbal, or written communication sent to the Licensor or its representatives, including but not limited to communication on electronic mailing lists, source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and

improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution."

"Contributor" shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work.

1. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form.
2. Grant of Patent License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable (except as stated in this section) patent license to make, have made, use, offer to sell, sell, import, and otherwise transfer the Work, where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution(s) alone or by combination of their Contribution(s) with the Work to which such Contribution(s) was submitted. If You institute patent litigation against any entity (including a cross-claim or counterclaim in a lawsuit) alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement, then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed.
3. Redistribution. You may reproduce and distribute copies of the Work or Derivative Works thereof in any medium, with or without modifications, and in Source or Object form, provided that You meet the following conditions:
1. You must give any other recipients of the Work or Derivative Works a copy of this License; and
2. You must cause any modified files to carry prominent notices stating that You changed the files; and
3. You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and
4. If the Work includes a "NOTICE" text file as part of its distribution, then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at least one of the following places: within a NOTICE text file distributed as part of the Derivative Works; within the Source form or documentation, if provided along with the Derivative Works; or, within a display generated by the Derivative Works, if and wherever such third-party notices normally appear. The contents of the NOTICE file are for informational purposes only and do not modify the License. You may add Your own attribution notices within Derivative Works that You distribute, alongside or as an addendum to the NOTICE text from the Work, provided that such additional attribution notices cannot be construed as modifying the License.
5. You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License.
4. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions.
5. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
6. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "As Is" basis, without warranties or conditions of any kind, either express or implied, including, without limitation, any warranties or conditions of Title, Non-Infringement, Merchantability, Or Fitness For A Particular Purpose. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License.
7. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.
8. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability.

California Proposition 65
Rice Lake Weighing Systems Statement

Proposition 65 requires businesses to inform Californians about exposures to chemicals that are listed by the State of California as known to cause cancer, birth defects or other reproductive harm. There are over 900 different chemicals listed under Proposition 65 and more chemicals are listed by the State of California each year. These chemicals may be in the products you purchase, or you may be exposed to them at home, at the workplace or within the environment. Proposition 65 enables Californians to make informed purchasing decisions about products that can expose you to these chemicals even in minute or trace amounts. California’s Proposition 65 is a California only law.

Rice Lake Weighing Systems provides Proposition 65 warnings on the packaging of the products it sells that may require a warning in an abundance of caution. All of Rice Lake’s products are safe for their intended use. We are providing this warning based on the knowledge that one or more chemicals included in the California Proposition 65 list is present in Rice Lake Weighing Systems products even if only in trace or minute amounts. To the extent that customers repackage any Rice Lake products they have sole responsibility for ensuring that the Rice Lake Proposition 65 warning is provided if the repackaged product is sold in California. Any Rice Lake customer who repackages a Rice Lake product but does not include the Rice Lake Proposition 65 warning that is included on the Rice Lake packaging agrees to defend and indemnify Rice Lake by counsel of its choice if a claim is asserted against Rice Lake based on the failure to provide a Proposition 65 warning on the repackaged product. The Rice Lake terms and conditions prevail over any conflicting terms in customer’s purchase documentation and customer’s order and receipt of Rice Lake Products is deemed acceptance of Rice Lake’s terms and conditions. More information about California’s Proposition 65 can be found at www.P65Warnings.ca.gov.

Social Responsibility

Rice Lake Weighing Systems strives to nurture sustainable communities without diminishing the opportunities of future generations. Supplier social compliance standards are a vital pillar of Rice Lake’s Trade Compliance Program. These standards are driven by the belief that good corporate citizenship is essential to our long-term business success and must be reflected in our relationships and actions in our workplaces and the workplaces of those who are authorized to directly supply our business.

Current and ongoing initiatives at Rice Lake include:

California Proposition 65
Rice Lake Weighing Systems wishes to be proactive to Proposition 65 and provide information about the products we produce, distribute and use to manufacture equipment we sell. One or more chemicals included in the California Proposition 65 list may be present in Rice Lake Weighing Systems products and workplaces. To see Rice Lake Weighing Systems' full statement, visit Rice Lake Weighing Systems Proposition 65 Statement.

Conflict Minerals
Rice Lake Weighing Systems considers mining activities that fuel conflict as unacceptable. As a privately held corporation, we are not subject to the Dodd-Frank rules; however, as a supplier to many publicly traded companies, Rice Lake has developed trade compliance standards requiring our vendors to verify the inclusion of any concerned minerals in products supplied to Rice Lake Weighing Systems.

Audits are performed to evaluate supplier compliance with company standards, and verification is periodically completed through an annual self-assessment. Any discrepancies are immediately reported to our publicly traded business partners as part of their ongoing efforts for compliance.

Human Trafficking and Slavery
Rice Lake Weighing Systems deplores the use of child and slave labor, and all forms of human trafficking.

This position is communicated to our suppliers. Audits are performed to evaluate supplier compliance with company standards for trafficking and slavery in supply chains, and verification is periodically completed through independent audits and/or self- and/or Rice Lake Weighing Systems assessments. Our suppliers are expected to certify that they use only materials in their products that comply with the laws regarding slavery and human trafficking in the country in which they are doing business.

Expanded Polystyrene (EPS)
Rice Lake desires to pursue knowledge and practices that can lead to more environmentally friendly and ecologically responsible decisions and lifestyles, which can help protect the environment and sustain its natural resources for current and future generations.

This vision is communicated to our suppliers. Audits are performed to evaluate supplier compliance with company standards, and verification is periodically completed through an annual self-assessment. Our suppliers are expected to eliminate the use of expanded polystyrene foam packaging materials and certify that they use only environmentally friendly packaging materials.

Rice Lake Weighing Systems provides training to its employees and management who have direct responsibility for supply chain management for all of its social responsibility initiatives with a focus on identifying and mitigating risk.

Logo Brand Guidelines

Our Rice Lake brand represents more than a name. It represents the value and integrity of our products and company. We have taken great care to design a Rice Lake brand identity that will be recognized globally, which is becoming increasingly more difficult in today’s information age. By using our logo and presenting our brand identity consistently, in every application, we can successfully achieve that recognition. It is vitally important to the Rice Lake identity that our brand be used consistently and uniformly by the standards and guidelines outlined in this manual.

The logos in this manual are not to be replicated, redesigned, altered, transformed, or skewed in any way. Examples of correct representations and misrepresentations are clearly defined in the subsequent pages. You may use only the approved electronic logo formats that can be downloaded from our website, www.ricelake.com. This guide is designed to be as user-friendly as possible; however, for assistance with applications requiring further detail, please contact the Marketing Communications Department at marcommdesign@ricelake.com.

Primary Logo

Great care has been taken with font modification and letter spacing to achieve the Rice Lake look. Do not recreate this logo. Use only approved electronic files downloaded from our website.

Parts of the Logo

Icon: This is the graphic design of our logo. This is always to be used in conjunction with the Rice Lake Logotype, never by itself.

Logotype: This is the name of our company shown in a customized font style. These letters and the spacing between them have been specially altered from the original font, therefore our company name within this logo can never be exactly replicated, and should not be changed in any way.

Tagline: This is a statement we have designed to encompass aspects of our company and products. The tag line is an optional component of our logo. It may be omitted from the logo, but never used separately from the icon and logotype.

Primary Logo Clear Space and Size

When using the logo, there should never be any graphic elements placed directly behind it. As well, a free space border which equals the size of half the logo, must remain clear to maintain optimum legibility and legal protection. One exception to the clear space rule is the website address which may be placed underneath the logos within the clear space.

The minimum size for logo reproduction is 1.5 inches wide. On screen logo reproduction minimum is 100 pixels wide.

Logo Colors

As countries and companies place restrictions on the locations they will do business with, it is critical you understand how these restrictions may apply to you, so you can maintain trade compliance.

Companies located in these countries cannot receive sales or support for Rice Lake products from our offices or through our authorized distributors: Russia, Belarus, North Korea, Iran, Syria, Cuba, Crimean Region.

Read our full guide: Selling and Supporting Rice Lake Products Internationally

Statement in Performance of Statutory Duties in Accordance with Section 172(1) of the Companies Act 2006

Rice Lake Weighing Systems (“Rice Lake”) has taken action to promote the success of the company for the benefit of our organization as a whole, having regard to matters set out in s172(1)(a-f) of the Companies Act 2006.

Vision and Core Values
Rice Lake is a global company committed to providing innovative solutions to support the industries we serve. Doing this, Rice Lake is guided by these core values: 

1. Innovative solutions utilizing the latest technology
2. Highest quality in product design
3. Dedication to the customer
4. Excellence in employee expertise
5. Unmatched customer service and technical support
6. Global Industry leadership with integrity and vision

Long-term Decision Making
When making strategic decisions, Rice Lake has considered the above core values and the likely consequences of these decisions in the long term.

In addition to ongoing industry technological change, Rice Lake is adopting a flexible approach to support our business in a growing industry.

Employees
Our business requires a team of highly skilled employees who are critical to maintaining the consistency of our reputation as an industry leader in advanced measurement and process control systems. Our responsibility as an employer includes providing opportunities for our employees to fully develop their abilities and make a personal contribution to the success of the company.

Business Relationships
The company mission includes delivering unmatched customer support, innovative high-quality products, and value to our customers.

Rice Lake effectively manages the product procurement lifecycle from component purchases to finished goods delivery to customers. These actions support the customers, suppliers, and their respective employees and local communities.

The Community and Environment
Rice Lake believes social responsibility is essential to the company’s long-term success. Rice Lake strives to be a responsible business that meets high standards of ethics and professionalism. This is reflected in Rice Lake’s relationships and actions within our workplaces and of the workplaces of those who are authorized to directly supply our business.

Rice Lake strives to employ a local workforce if applicable, which creates maximum employment opportunity with the local community; which in turn reduces the associated environmental impact, supporting local initiatives where possible.

Commitment to Quality Standards
Rice Lake is world-renowned for delivering the highest standard of product and the best service in the industry. That commitment to quality is adhered to by strict standards set by the International Organization for Standardization (ISO) and the Verified Conformity Assessment Program (VCAP).

Stakeholders of the Company
Rice Lake is a family-owned company, founded in 1946. Rice Lake’s core values and business decisions help ensure the success of our company, our customers and the wellbeing of our many business stakeholders.

The directors understand the need to act fairly between stakeholders of the company. As a privately-owned company, the long-term interests of all stakeholders are the cornerstone of our six core values and guide our actions accordingly.

The directors fully understand and are committed to the principle of open and fair dealings with the company’s stakeholders and the members of the company. Stakeholders are kept fully appraised of business activities and trading position through regular updates and meetings.